Questions, answered gently.

Choose a personalized portrait through the shop, then add at least one supported reference photo on the secure order page and submit your references. The artwork is generated and reviewed by the owner before private previews are made available for you to review.

After the owner review stage, private previews of both portrait outputs appear on your secure order page. You can review both, approve them, or provide feedback for a redo request on an output. Visit the Orders page to access an existing guest order.

Submit your feedback through the review action for the output you want changed. The request is sent to the owner, and the order shows that the owner revision is pending.

Finished personalized portrait files become available through the secure order page after the review flow. Ordinary digital purchases use the secure download flow after purchase confirmation. If you need help accessing a delivery, contact support.

The current estimate is 2–4 business days for a personalized portrait, starting after your reference photos are submitted. This is an estimate, not an exact delivery date.

Email tinselwild@polsia.app and include the details of what you need help with. The support team can help with questions about your order, review, or digital delivery.